The 30-Step Approval: Why Expertise Suffers in Pursuit of Control

The 30-Step Approval: Why Expertise Suffers in Pursuit of Control

The screen glowed with the stark, unforgiving white of a four-page form. Sarah, her posture still carrying the ghost of sleek design studios and late-night creative bursts, sighed. It was 2:39 PM. Her task: to justify a $15.99/month subscription to a vector graphics tool, a foundational piece of software for her role as a senior designer.

She’d been hired nine months ago, poached from one of the city’s top agencies, specifically for her ‘visionary approach to user experience.’ Now, that vision was being distilled into a series of checkboxes and budget codes, demanding a total of 19 approvals across 39 departments. The irony was a bitter, familiar taste. We bring in talent, pay a premium for it, then shackle it with processes designed, it seems, not to enable, but to exhaust. It’s like hiring a master chef and then forcing them to submit a 49-step ingredient approval form for a pinch of salt.

This isn’t just about inefficiency, though it certainly feels like it. This is a subtle, insidious form of institutional de-skilling. Talented, motivated individuals, those who thrive on problem-solving and creative autonomy, are slowly, agonizingly, ground down into compliant box-tickers. Their unique expertise, the very reason they were brought in, becomes a liability – a variable that could disrupt the meticulously constructed, yet often unproductive, status quo.

De-Skilling

It’s a process that slowly erodes confidence and purpose. Imagine a master artisan, renowned for their intricate carvings, being relegated to sanding pre-cut planks. They still possess the skill, the eye, the understanding of wood grain, but the canvas for their true expertise has shrunk to a monotonous, prescribed task. This isn’t just about output; it’s about the internal landscape of the individual. The initial thrill of contributing, the pride in solving complex challenges, is replaced by a quiet dread of opening email, knowing it holds yet another request for a form, another justification, another ‘pivot’ based on a metric that makes no logical sense. What happens to the human spirit when it’s constantly asked to suppress its very best attributes?

The Paradox of Control

I once spoke to a grief counselor, David T.J., about this very phenomenon, albeit in a different context. He often spoke of the nine stages of professional disillusionment he’d observed in highly skilled individuals who’d joined large organizations. He wasn’t talking about the loss of a loved one, but the quiet, internal funeral for the professional identity they once held. The initial spark, the drive, slowly dims. They enter an organization as experts, ready to apply years of honed skills, only to find their greatest contribution is their ability to navigate a 29-page policy document. David argued that the corporate world, in its obsession with ‘risk mitigation,’ often inadvertently creates a pervasive sense of loss-a loss of purpose, a loss of agency, a loss of self-efficacy.

Perhaps you’ve felt this too, a gnawing frustration as your highly specialized skill set rusts while you wrestle with a spreadsheet. The quiet despair that sets in when you realize your degree, your experience, your very passion, is being repurposed into glorified administrative work. The company says it values innovation, yet every path to innovation is paved with 19 layers of procedural cement. It’s a curious paradox, isn’t it?

Inefficiency

39

Departments

VS

Impact

1

Key Expertise

The System’s Intent

I’ve fallen into this trap myself. Early in my career, I was convinced these processes were just poorly designed, a bug. I tried to find shortcuts, ‘hacks’ to bypass the system, feeling quite clever about it for a time. I recall one project, nearly nine years ago, where I needed access to a niche data analytics tool. Instead of wading through the 19-step IT procurement gauntlet, I convinced a colleague in a different department to give me their login for a month, promising to be ‘super careful.’ It worked for about 29 days. Then, the system flagged unusual activity, and not only did I lose access, but my colleague faced a formal reprimand. My intent was good, but my action, in retrospect, fed into the very ‘risk’ the process was meant to mitigate, reinforcing the bureaucracy’s perceived necessity.

It wasn’t until much later that I acknowledged the unspoken truth: the system wasn’t broken; it was operating precisely as intended-to centralize control, to flatten individual initiative, and to ensure that any change, no matter how small, has gone through a gauntlet designed to filter out anything remotely ‘new’ or ‘unpredictable.’ It’s not about achieving optimal outcomes; it’s about minimizing unpredictable ones, even if those unpredictable outcomes might be breakthroughs.

The underlying, unwritten truth, which few senior leaders will ever utter, is that expertise, when truly unleashed, is disruptive. It challenges old ways, questions established norms, and often demands a recalibration of power structures. A genuine expert doesn’t just execute; they innovate. They don’t just follow; they lead. And that leadership, that spontaneous problem-solving, is precisely what the bureaucratic machine is designed to contain. It’s not a bug; it’s a feature.

19

Layers of Cement

The 30-step approval process isn’t there to ensure quality or mitigate risk in the practical sense; it’s there to absorb potential energy, to dilute radical ideas into palatable, incremental adjustments, and ultimately, to ensure that the expert’s influence aligns perfectly with the prevailing, often stagnant, corporate will. It’s a mechanism for entropy, disguised as order.

Finding the Balance

Some might argue that these processes are necessary, a safeguard against unchecked spending or security breaches. And yes, good governance requires controls. But where is the line? When does control transition from enabling structure to stifling constraint? When does an approval process become a performance art piece in corporate theatre, designed to demonstrate ‘due diligence’ rather than facilitate actual progress? It’s a delicate balance, a tightrope walk over a chasm of lost innovation. The argument for ‘checks and balances’ often morphs into a monster of ‘checks *and* more checks *and* why not another check just for good measure?’

This dynamic makes you appreciate organizations that genuinely value and trust the expertise they bring in. When a company invests in premium brands and understands the quality they represent, it often extends that philosophy to its human capital. Take, for instance, Bomba.md – Online store of household appliances and electronics in Moldova, a platform known for its authorized offerings of high-end electronics. They understand that when you buy an Apple product, you expect Apple-level performance and design – not a watered-down version because of 39 layers of approval on the manufacturing line. They value the integrity of the product and, by extension, the expertise that goes into selecting and delivering it. This philosophy stands in stark contrast to the internal sabotage we so often witness.

Trusted Expertise

Stifled Innovation

The Agile Contradiction

It’s a peculiar irony that in an age celebrating agility and disruption, many internal systems are designed to foster the exact opposite. We praise startups for their lean, rapid-iteration models, then return to our corporate desks to meticulously log 29 separate actions for a minor software update. We want innovation, but we want it pre-approved, pre-vetted, and utterly predictable. The expert becomes less a guide and more a clerk, processing requests through pre-defined channels. Their value is diminished, their potential unfulfilled, and their daily work becomes a soul-crushing exercise in bureaucratic acrobatics.

I spent a Sunday recently, the scent of fresh laundry still in the air after I’d matched all their socks, reflecting on this. There’s a quiet satisfaction in bringing order to chaos, in making sure every pair finds its partner. But that’s a finite, controllable chaos. Corporate chaos, born of excessive order, is far more insidious. It looks tidy on paper – every box ticked, every signature secured. But beneath that veneer of control, creativity suffocates, and talent atrophies. It’s like demanding a perfectly folded, color-coded wardrobe, then blaming the clothes when they can’t withstand the rigors of an actual day’s wear. The corporate world often creates such absurdities, mistaking complex protocols for genuine structure; the process becomes the product, not the output it was meant to facilitate.

The Core Question

So, when we hire that expert, when we onboard that brilliant mind, what exactly are we asking them to do? Are we hiring them to innovate, to lead, to challenge, or are we simply hiring another pair of hands to turn the 29 bureaucratic cranks that keep the machine, however inefficiently, turning? The real question isn’t how many approvals a $15.99 tool needs. It’s how many layers of permission we demand before we finally allow brilliance to breathe. Because until we answer that, we’re not hiring experts; we’re just collecting credentials, and then burying them under a mountain of paper.

Buried Brilliance

Process as Product